TABC Certification Practice Test (Texas)· Texas Alcoholic Beverage Commission (TABC)
When politely refusing service to an intoxicated customer, TABC advises you to avoid:
Choices
- AJudgmental statements such as 'you're drunk'Correct
- BOffering to call them a cab
- CRemoving alcohol from their reach
- DTelling management about the situation
Answer
Judgmental statements such as 'you're drunk'
TABC advises politely refusing service without judgmental statements like 'you're drunk', while removing alcohol from the customer's reach and offering help.
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